Terms, Conditions & Privacy Policy.

This site is owned and operated by smart-MAIC LAB LLC, UIC: 54477310, having its seat and registered address: Dolezalova 15C, Bratislava, Slovakia ("we", "us", "our", “smart-MAIC”, “website”). smart-MAIC provides its services to you ("customer", "client", "you" or "end user") an individual within the meaning according to the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, who intends to conclude and/or has concluded a distant sales contract concerning one or more Goods or Services provided by smart-MAIC Lab LLC through the Website shop.smart-maic.com in accordance with these General Terms and Conditions.

By accessing the Website, the purchasing of products and/or services, the client states that it is aware, accepts and is obliged to comply with these General Terms and Conditions. The client shall also be obliged to comply with all other terms as established by the international law, even if these are not expressly established in these General Terms and Conditions.

These General Terms and Conditions may be amended unilaterally by smart-MAIC at any time at its own discretion or if the amendments have been imposed by virtue of legal acts entered into force and without explicit advance notification of the clients of the Website. These amendments shall enter into force immediately and are mandatory for all consumers as of the date of their publication on the Website.

Given possible technical errors or omissions in the information published on the Website, smart-MAIC clarifies that the product images are of informative and guiding nature, respectively the delivered products might differ from the images. The characteristics or prices of the products described on the Website might be altered by smart-MAIC at any time and might contain errors. 

Order through the Website: The order through the Website contains an application for purchase of a Product and/or Service, delivery data and contact data (name and surname of the person ordering, telephone and email address for contact, delivery address). Adding of a Product and/or Service in the shopping basket, without the Order being finalized, does not lead to registration of the Order. In order to be registered, the Order should be finalized upon pressing the “Buy” button at the end of the Purchase application.

The price of Products and Services stated on the Website without VAT and in euro (EUR). VAT will be added during the order process. The price does not include the price for delivery. In the case of payments, smart-MAIC shall not be liable in any way whatsoever for any costs in relation to fees, commissions or other additional payments made by the client or its bank pertaining to the transaction itself, as well as in the cases of currency exchange applied by the bank-issuer of the client’s card in the cases where the currency is different from the currency of payment of the price. 

Delivery of Products: Delivery of Products is carried out by courier service within time limits determined by the courier company depending on where (in which country) the delivery is made and under the condition of prepayment. The client shall not have any right whatsoever to claim compensation in cases where the announced delivery date is not met. In case of delay in delivery of devices the client shall have the right, up until the time of delivery, to cancel the Order through its Account on the Website or via email at shop@smart-maic.com or to refuse to accept the delivery, as well as to receive the price paid in advance (if applicable). 

Website use policy: The website is accessible at the following address: https://shop.smart-maic.com/ provides information for the products of smart-MAIC and enables their online purchase through the functionalities of the website. Unauthorized use of the website, including but not limited to unauthorized entry into our computer systems, misuse of passwords, or misuse of any information posted to this website, is strictly prohibited. Any attempted unlawful use may subject you to liability for damages or criminal prosecution.

Privacy Policy, Information Security and Online Fraud: We may collect the following information: name; family name; email address; phone; delivery address; technical information, including the IP address used to connect your computer to the Internet, browser type and version, time and country zone setting, operating system and platform; information about your login to the website. The website uses the local storage and cookies. We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: for our own internal records; to improve the products and services we provide; to contact you in response to a specific inquiry; to customize the website for you; to send you promotional emails about products, services, offers and other things we think might be relevant to you. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. By accepting these conditions, you give us your consent to the processing and storage of your personal data. Please contact us immediately if you believe that you have been a victim of fraud or identity theft involving an account with us.

Copyright and Trademark: The trademarks and logos displayed on the website are the property of smart-MAIC and is protected by international copyrights laws. All rights reserved. You shall not use, or permit the use of, the services for any illegal purposes.

Contact us. If you have any questions concerning this website or the services and products we provide, please contact us.